Why Ardens?

Company

At Ardens, we are committed to providing a top class service for our practices, PCNs, CCGs and other users. We specifically focus on delivering a valuable, comprehensive, localised and user-friendly product at a low price. This is all supported by our fantastically dedicated and enthusiastic team.

In summary:

– Ardens are the only organisation who provide a single solution for SystmOne and EMIS Web organisations.

– Ardens is used by over 2,100 organisations across the country and is supported by over 50 specialist staff at Ardens.

– The standard, quality and quantity of Ardens templates, reports and other resources are second-to-none when compared to in-house or other solutions.

– Ardens are constantly innovating and enhancing the product to support the ever evolving primary care setting, and can offer GP Benefits, PCN Benefits and CCG Benefits.

– We take clinical governance and patient safety very seriously and have a clear governance process, safety record and insurance policy to cover our practices, PCNs, CCGs and other users.

– Ardens Manager is our new online cloud based reporting suite that can be used for QOF, LCS contracts and best practice, both at a practice level and at a PCN and CCG level. This is included for free for all Ardens users.

Product

As the leading provider of SystmOne and EMIS Web templates and reports, we are confident that you will love everything that Ardens has to offer. Currently, we assist over 2,100 practices across England, making thousands of healthcare workers’ lives easier and less stressful through the use of our templates and reports in everyday practice.

Ardens provides benefits for many different stakeholders and will help you deliver best practice in a standardised way, ensuring that practices are working at an optimum efficiency and ultimately improving patient care and satisfaction. We also provide features which will benefit Managers and Commissioners by indicating how savings and income can be maximised whilst promoting patient safety.

Price

At Ardens we are confident that we offer the best clinical support tool at the most competitive price. As GPs ourselves, we understand the financial pressures that the NHS healthcare services face and have structured our pricing accordingly so that we can adhere to all your needs whilst always remaining affordable to the ordinary GP surgery.

Ardens offer a Starter, Plus and Pro Package which vary from 15p to 25p per patient as an annual licence fee with a one-off set-up fee (+VAT). Ardens Manager is also included for free, meaning that Ardens is the only single end-to-end solution which is more cost effective than any other combination of products on the market.

In addition to this, you can be reassured about the stability of the Ardens licence fee. As with any business we review the licence fee along with our operational costs annually. Despite seeing a rapid growth in both our sales and costs in the past few years, we at Ardens have not had to raise our licence fees in over five years.

We continually develop Ardens and offer you more features whilst maintaining and updating current features too, giving you more for your money year on year. We are absolutely confident that no other NHS business can match us either on price or ethical pricing policy.

Support

With the face-to-face training that our great Product Specialists provide, we hope that you find Ardens really easy and intuitive to use. However, we understand that sometimes it may be difficult to find exactly what you need or have specific questions when using our service.

At Ardens, we are proud to offer a fantastic Support Desk who are committed to delivering fast and helpful answers to any query you may have. The support desk operates on weekdays from 8:30am – 6:30pm and we also have an on-call phone to support services who are using Ardens to deliver care outside of these hours.

Ardens also have key service delivery indicators that we follow. This lets you know what you can expect from our support team whilst allowing us to maintain and evaluate a high quality, responsive service which will continually strive to support and cater for all your needs.