Training

As part of the initial set-up fee some training is provided for free. For SystmOne practices this is a face-to-face training session at your practice and for EMIS Web practices this will be either a Webinar or a face-to-face training session. For practices with a list size of over 15,000 patients, an additional session can be provided for free.

As part of any group or CCG contract, an annual allowance for additional free training is based on the equation below. These training days can be used however you wish for Group, Medicines Management, Locality, PCN, CCG, User Group or Practice training.

Annual Allowance for free training sessions = Number of practices / 5 + 5

Example for CCG with 50 GP practices:
Annual Allowance = 50 / 5 + 5 = 15 training sessions per year

Additional training sessions can be provided and are charged at £295 + VAT

Please see our online support desk for lots of useful articles, FAQs & updates too. Please note that it is the responsibility of the practice or group to arrange the venue.

Webinars

We host regular group Webinar sessions that anyone can sign up to. For further information on this please see here.

We can also provide individual Webinars for your surgery for 45 minutes free of charge.

Practice Training

Please ensure your staff have this booked in their rota to ensure everyone attends on the day. Please have a computer with SystmOne or EMIS Web installed in the room that you would like the training to take place in, along with a projector or large TV if you wish to use one.

Suggested timings:
10.30 – 11.30 Reception and Admin Team
11:30 – 12:30 Nurses and HCAs
12:30 – 13:30 GPS and ANPs
13:30 – 14:30 Practice Manager and Data Quality Team

Locality Training

Providing training for localities and groups of 3-5 practices at a time can be a very effective way of delivering training. This allows people to attend another session if they miss one due to work commitments or leave. It also gives them the opportunity to return for further training if needed and to collaborate with their neighbouring practices.

Suggested timings:
10.30 – 11.30 Reception and Admin Team
11:30 – 12:30 Nurses and HCAs
12:30 – 13:30 GPS and ANPs
13:30 – 14:30 Practice Manager and Data Quality Team

CCG Meetings & Training

With Ardens Pro, a good working relationship between Ardens and the CCG is essential to ensure that the product is localised appropriately and that the CCG maximise from all the benefits that Ardens can offer.

We recommend that we attend a CCG meeting twice a year.  This will be first to sit down beforehand with a select number of CCG team so that we can ensure that we address any issues or requirements that you may have. This can help ensure that we support the CCGs strategy and give it every chance of success.

We can then provide training to the CCG team, to ensure that they are familiar with everything available on Ardens. After this, we will provide an update and training to all the GP practices. This day would ideally take place therefore on one of your scheduled CCG GP Practice Meetings.

Suggested timings:
10:00-11:00 Meeting with CCG team (e.g. Project Managers & Clinical Leads)
11:30-12:30 Training for the CCG team
13:00-13:30 Training for GP practices as part of a CCG-Wide Event

User Group Meetings & Training

A User Group provides a great forum to discuss IT issues, share knowledge and cascade learning. After this meeting, we will also provide further training for GP practices if needed.

Suggested timings:
09:00-10:30 User Group Meeting
10.30 – 11.30 Reception and Admin Team
11:30 – 12:30 Nurses and HCAs
12:30 – 13:30 GPS and ANPs
13:30 – 14:30 Practice Manager and Data Quality Team