Ardens Training

Covid-19 Training Policy

For the safety of our staff and clients, all training will be carried out by our Product Specialists remotely until further notice.

As part of the initial set-up fee, a face-to-face training session is provided for free at your practice. For practices with a list size of over 20,000 patients, an additional session can be provided for free.

As part of any group purchase, a discretionary annual allowance is allocated for additional free training. These training days can be used however you wish for Group, Medicines Management, Locality, PCN, CCG, User Group or Practice training.

Additional on-site training sessions can be provided and are charged at £595 + VAT, normally between the hours of 10:30 – 14:30 allowing our Product Specialist travel time to get to your chosen site.

Please see our online support desk for lots of useful articles, FAQs & updates too. Please note that it is the responsibility of the practice or group to arrange the venue.

Webinars

We host regular group Webinar sessions that anyone can sign up to. For further information and for a list of upcoming dates, please see here.

We can also provide individual Webinars for your surgery for 45 minutes free of charge. These can be tailored to your requirements and can be useful if you have new starters or want to look at a particular area of Ardens in more detail.

We offer one free-of-charge webinar session per year to each Practice. For any additional sessions you’d like to book, please contact us directly to discuss. Please provide as much detail as possible in the notes section when making your booking.

LTC Overview Training

We have a comprehensive Long Term Conditions Management solution within Ardens which allows you to identify Patients who require a review based on diagnosis codes added to their records. These patients are then split up by their month of birth as an effective way of spacing the reviews out over the year. The system then facilitates all condition reviews being scheduled at once whether this is one appointment or a series of appointments to cover everything based on how you would like to work as a Practice. Please view the detailed support material on this system here

We appreciate that changing a recall system is a significant undertaking for Practices, therefore we are happy to provide a detailed overview of how the system works. We recommend a two hour overview session for this where key members of your teams involved in both the administration and the clinical processes are present. This allows for all of the necessary discussions to take place around how best to implement this in Practice. The system is designed to be somewhat flexible to accommodate differed ways of working so having everyone present for the session is of real benefit. We can provide this two hour overview free of charge via webinar but if you’d prefer one of our Product Specialist to attend your Practice and run the session in person, our standard charge of £595 + VAT would apply. Our on-site training sessions are normally from 10:30 – 14:30 so if you would like to fit in any additional training on the same day, you have a couple of hours to work with.

Suggested schedule;
10:30 – 12:30 – LTC Overview session
12:30 – 13:30 – Top up session for GPs and ANPs
13:30 – 14:30 – Top up session for Nurses and HCAs

We can of course adjust this schedule to fit in around a clinical meeting or lunchtime if that is easier. If you’d like to run a slightly different schedule on the day you book, please just adjust the schedule above with what works for you add to the notes when making a booking.

Web installed in the room that you would like the training to take place in, along with a projector or large TV if you wish to use one.

Practice Training

One face-to-face training date is included for all Practices. For Practices with over 20,000 registered patients, we include two dates. These can be booked once Ardens has been activated. Further training sessions can be booked as required and are charged at £595 + VAT.

Suggested schedule;
10:30 – 11:30 – Reception and Admin Team
11:30 – 12:30 – Nurses and HCAs
12:30 – 13:30 – GPS and ANPs
13:30 – 14:30 – Practice Manager and Data Quality Team

Please have a computer with SystmOne or EMIS Web installed in the room that you would like the training to take place in, along with a projector or large TV if you wish to use one.

PCN / Locality Training

Providing training for localities and groups of 3-5 practices at a time can be a very effective way of delivering training. This allows people to attend another session if they miss one due to work commitments or leave. It also gives them the opportunity to return for further training if needed and to collaborate with their neighbouring practices.

If your CCG centrally funds Ardens, these training sessions can be delivered as part of the CCG’s yearly discretional allocation of training days. Please contact your CCG’s training co-ordinator to request this. If your CCG does not centrally fund Ardens, these sessions can be funded directly and are priced at £595 + VAT We recommend that these sessions are attended by Super Users / Team Leaders / Team Managers who will then in-turn cascade the training to their teams at Practice level. This structure works well as during the training will be content relating to a potential process change within Practice. This process change can then be managed at Practice level. If you’d like to cover particular content in these sessions, please provide as much detail as possible in the notes section when booking.

Suggested schedule;
10.30 – 11.30 Reception and Admin Team
11:30 – 12:30 Nurses and HCAs
12:30 – 13:30 GPS and ANPs
13:30 – 14:30 Practice Manager and Data Quality Team

We recommend that you appoint a super-user for your Practice. This person should sit in on all of the training sessions so that information can be cascaded down to any new staff or anyone who isn’t able to attend the training. Please have a computer with SystmOne or EMIS Web installed in the room that you would like the training to take place in, along with a projector or large TV if you wish to use one.

CCG Super-User Training

If Ardens is funded centrally by a CCG, we recommend the CCG appoints some local Super-Users who can assist in helping Practices with Ardens and can help to facilitate Practices using more and more of the toolkit over time. Super-Users should have an understanding of how Ardens is used by each role within a Practice and therefore a training session for each of these roles is of benefit.

Suggested schedule;
10.30 – 11.30 Reception and Admin Team
11:30 – 12:30 Nurses and HCAs
12:30 – 13:30 GPS and ANPs
13:30 – 14:30 Practice Manager and Data Quality Team

If you’d like to cover particular content in these sessions, please provide as much detail as possible in the notes section when booking. If you’d like to run a slightly different schedule on the day you book, please just adjust the schedule above with what works for you add to the notes when making a booking. Please have a computer with SystmOne or EMIS Web installed in the room that you would like the training to take place in, along with a projector or large TV if you wish to use one.

User Group Meetings & Training

A User Group provides a great forum to discuss IT issues, share knowledge and cascade learning. After this meeting, we can also provide further training for GP practices if needed.

Suggested schedule;
09:00 – 10:30 User Group Meeting
10.30 – 11.30 Reception and Admin Team
11:30 – 12:30 Nurses and HCAs
12:30 – 13:30 GPS and ANPs
13:30 – 14:30 Practice Manager and Data Quality Team