What Information Do We Collect About You and How Is It Processed?
When filling in any of the forms on either our main website or support desk, or if you meet us at an event, you may be asked to enter personal information, for example your name, email address or practice details.
This could be for the following reasons:
- Signing up to trialling Ardens
- Support Desk Query
- Training or Demonstration Request
- Arranging a Quote
- Other Enquiries
We also collect your name and email address when you subscribe to our monthly updates.
We will use this information to get in touch with you regarding the subject of your query or feedback and with your permission, we will add you to our mailing list. This ensures that you and your practice are kept up to date with any updates we have as well as some hints and tricks we believe will be useful to know when using Ardens.
We may also use this information to keep our database up-to-date, for example, updating the status of relationship with us, invoicing details and your practices training dates. If you would like a copy of all the information we keep regarding your practice, please email us at [email protected]
Protecting Your Information
We have strict protocols to ensure that your personal data is kept secure and only relevant members of staff have access to this. We also may check your identity when you get in touch with us.
If you decide to discontinue using Ardens, we will keep your information for up to six years after you leave us. If you wish us to remove your data, please get in touch.
We will not share any of your information with any other companies without asking your permission to do so. However, other than previously mentioned databases, we may ask you to enter your personal information on the following websites:
We collect and store responses from any of our surveys on Survey Monkey. This allows us to analyse your feedback to provide you with the best possible service and to give all potential Ardens customers case study examples to why they should sign up too. We do not take any responsibility for the Survey Monkey’s terms and conditions, privacy or security policy.
As per the Data Protection Act 1998, you have the right to know what personal information we hold about you. If you would like a copy of your information or your practice information, please email [email protected].
We believe that all emails that we send to you contain important information and updates which are important if wish to make the most out of using Ardens. However, if you decide you would not like to receive any of our updates, simply click ‘unsubscribe’ at the bottom of any email.