About Us

We are passionate about using healthcare informatics to improve patient care. Ardens was founded in 2013 & continues to evolve with its ever changing healthcare environment.

Dr Robert Greville-Heygate
Chief Executive Officer

GP in Salisbury
MRCGP, MbChB (Leeds), Health Informatics PGC (UCL)

“I cannot get over how responsive you are Rob. It’s an absolute credit to your company and what you’ve created with Ardens.” GP Partner – Yorkshire

Dr Miles Carter
CEO Ardens for EMIS Web

GP in Oxford

Miles has been at Ardens-QMasters from the beginning. He is responsible for its daily management and working with new clients to help them learn how they can work more efficiently using our software to save time, improve quality, and improve clinical safety.

Miles’ roles outside of Ardens include working as a part-time ​GP Partner at Eynsham Medical Group, Oxfordshire
and as a Board Member for Oxfordshire CCG.

Dr Merlin Dunlop
Director and Head of Development

Merlin has been at Ardens-QMasters from the beginning. He is responsible for managing the development of the QToolset and offering support to clients. His interest in clinical coding and software development has allowed us to continually innovate and ensure our QToolset remains up-to-date and invaluable to our clients.

Merlin’s roles outside of Ardens include working as a freelance GP and as Deputy Locality Clinical Director for Oxfordshire CCG.

Dr Nazmul Kamal
Finance and Clinical Director

GP in Salisbury
MBChB, MRCGP

“Naz, I’m not sure we could contemplate an Ardens free workplace!”
Practice Manager – Portsmouth

Jenni Palmer
Account Manager

Jenni is a previous Deputy Practice Manager who has joined our team with extensive knowledge of working in General Practice. As our Accounts Manager, Jenni will be maintaining contact with practices and CCGs through meetings, events and regular email and telephone communication. As you see her out and about, feel free to say “hi” and ask her any Ardens related questions.

Dr Davinder Chall
GP Clinical Advisor

Davinder is a GP at Poundbury Doctors Surgery in Dorchester and has joined the team to ensure that all Ardens content is kept up-to-date with clinical guidance such as NICE and CKS. Sign up to our to our newsletter at the bottom of this page to receive her regular email updates.

James Brown
Senior Product Specialist

Our top man in Leeds and the first member of our growing team. You’ll see James providing training at practices, doing demonstrations and meeting people at events. He’s also the voice behind all our training videos. We couldn’t be with out him.

“I hear you have the rather marvellous James Brown on your team.  He is the reason we went for SystmOne.  Good on you.”  Practice Manager – Dorset

Ailsa Briggs
Product Specialist

Ailsa covers training & demonstrations across the South of England. Having previously worked for TPP, Ailsa has a wealth of experience and knowledge of SystmOne that she loves sharing with practices.

“Ailsa is a brilliant advocate for Ardens – very slick and impressive.”
Practice Manager – Wiltshire

Joel Leigh
Product Specialist

Joel provides training & demonstrations in the Midlands and the North. With over 7 years of experience working as a SystmOne contractor across the country, Joel can always teach you something useful that you never knew about SystmOne.

“Joel has been amazing. What a great guy. He was brilliant in helping with the practice”
GP Partner – London

Nicola Elves
Product Specialist

Nicola covers the Hertfordshire area, providing training & demonstrations to our practices. She has also previously worked for TPP, so has a great depth of knowledge of both SystmOne and Ardens.

“Thank you for Friday it was great, we need more of you!”
Practice Manager – Cambridge

Nathan Cavin
Product Specialist

Nathan is also a previous TPP Product Specialist who now provides Ardens training to practices in the Midlands and the South. He also assists the team in hosting webinars, attending meetings and creating support desk materials.

“It was a pleasure to meet Nathan and the training delivered was excellent.”
Practice Manager – Birmingham

Mick Smith
Senior Support Manager

Mick has 11 years experience of General Practice as an IT Manager and Operations Manager. He has worked with various local SystmOne practices and had a previous role with the Hampshire PCT- ICT Primary Care team.

Mick also has a passion for ultra distance running.

“Mick Smith is amazingly helpful, particularly helping with Ardens and S1 queries.” Administrator – East Devon

Matthew Burnett
Clinical Pharmacist

Matthew is our Pharmacist who is busy ensuring that all the Ardens formulary templates and reports are kept up to date. He also works in a local GP practice where he is providing great assistance to the GPs around their prescribing, discharge reviews and elderly care reviews.

Laura Tomlin
HR & Business Development Manager

With a BSc Psychology and a Digital Marketing qualification, Laura joined Ardens with an interest to further develop her people and IT skills. She is currently developing some new and exciting projects whilst also maintaining the human resources side of the team.

Ella Curtin
Administrative Support & Charities Manager

Originally from Yorkshire, Ella has recently moved to Salisbury purely to join our ever expanding Ardens Support Team. As well as answering support emails, Ella is also responsible for contacting the charities promoted on our templates and webinars. She also co-ordinates fundraising events through the year.

Heather Thomas
Administrative Support

Heather graduated from Warwick University in 2018 with a Biomedical Sciences degree and is our latest support team member. She assists us with day-to-day support email queries as well as ensuring that all your referral forms are up and ready for use.




We are often looking to expand our fantastic team. Please see our Recruitment Page for all our job opportunities.

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